Service & Product Frequently Asked Questions
Customer Service Information
What are the charges for shipping and tax? Standard shipping to the European Union and United Kingdom is free, so there is no additional cost unless you choose expedited shipping for €12.99.
How long will it take for my order to arrive? The products are in stock in our warehouse and will usually ship in 1 to 2 business days. Delivery time varies, but your order will generally arrive in 5 to 10 business days with free standard shipping, but may take longer depending the number of items, your location, etc. Expedited shipping will generally arrive in 3 to 5 business days, but there is no guarantee on the delivery time. If you are in a hurry, we recommend choosing expedited shipping.
Do you ship internationally? At this time we only ship to the European Union and United Kingdom, but we ship to most other parts of the world from our EMF Harmony USA website here. The products also may be available to ship to your country on Amazon, so you can check their website.
I just received my product, how do I install or size it? Please click the Shop link on our menu and go the page for your product, then scroll down to look for the section called "Instructions & FAQs". There you will find a link to a page with all of the necessary information. Please let us know if you have additional questions.
What is the return policy? You may return new, unused products in original condition within 30 days of receipt. If the product is damaged or used, a refund will not be issued. Please hold on to the packaging and do not damage the product if you are unsure whether you will keep it. For fastest service, please contact us to arrange for a return. We will provide you the address for the return, and you will be responsible for the return shipping costs. Please do not refuse delivery of a package, this will usually cause a long delay in processing the refund.
What is the warranty policy? All products are warranted for one year under normal/intended use for defects in materials and workmanship. Any product found to be defective we will gladly replace for you.
Do you offer a money back guarantee? We do not offer a money back guarantee for used products, and the reasons for this are 1) There is no possibility that the products will not work to protect your health in the presence of EMF radiation; 2) The products are not designed to fix existing health problems or make you feel different; 3) the products do not block EMF radiation, so there is nothing to "test" to see if it is working. For more background on this, please see the questions below "How do I measure the effects of the products?" and "Will I feel the effects of the products?".
What are the dangers of electromagnet radiation? Please see the ‘Why’ page for information on the negative health effects of EMF exposure.
How does the EMF Harmony technology work? Please see the ‘How’ page for background on how the technology functions.
Do you have research that demonstrates the effectiveness of the EMF Harmony products? Please see the ‘Research’ page for studies outlining the biological benefits of the EMF Harmony technology.
Do the EMF Harmony products protect from 5G? Yes, our technology works for 5G and so all of our products will offer protection for this new cellular technology. In fact our technology works for all forms of EMF radiation, including conventional electricity and even geopathic stress..
Which products should I start with? This depends on your lifestyle, such as where and how you spend your time, and how much EMF radiation you are exposed to as a result. Since we all spend a significant amount of time at home, we always recommend the Home & Office. Since your cell phone and WiFi router are likely the two most powerful emitters of EMF's in your life, we recommend the Harmonizer+ for those devices. If you use a laptop, iPad, or Bluetooth device regularly, especially outside of an area protected by the Home & Office, then you should have a Harmonizer for each of them. When you travel or are otherwise outside of an area protected by the Home & Office, then the Mobility+ bracelet or Pendant Necklace are ideal solutions. If you spend a significant amount of time in your car, the EMF Harmonizer Car is recommended.
Since all of the products work together synergistically, for maximum protection you would ultimately add all of the products as described above. This is especially true if you live in an area with high EMF exposure, such as an area where 5G technology has been deployed.
If I have a Mobility+ bracelet or Pendant Necklace do I still need the other products? These products are not designed to replace the other devices, as the different devices have different areas of focus. The wearable products' primary focus is to support your body so that it can better manage the stress of EMF exposure, while the Harmonizer and Harmonizer+ products focus more on harmonizing the electromagnetic radiation of the device to which they are attached. In the case of the Home & Office and EMF Harmonizer Car, a protected field is created where all people (and pets) are protected through a combination of harmonizing the EMF radiation and supporting the health of the body.
So as described in the question before this one, since all of the products work together synergistically, for maximum protection you would ultimately add all of the products. This is especially true if you live in an area with high EMF exposure, such as an area where 5G technology has been deployed.
How long will the products last? All of the EMF Harmony products will work effectively indefinitely, so you don't ever have to replace them. However, our technology is updated regularly to keep pace with the rapid change in the type and amount of EMF's in the world today, so you could benefit from replacing the Harmonizer, Harmonizer+, Mobility+ bracelet, Pendant Necklace, and Smartwatch Chip approximately every five years, and the Home & Office and Car every ten years. This is optional, however, as the products will continue to offer effective protection indefinitely.
Can I move a product from one device or location to another? Yes, products for devices like your cell phone and WiFi router (Harmonizer+), laptop or iPad (Harmonizer), and automobile (EMF Harmonizer Car) may be used on a new device or new car if you change them - but should not be shared between devices on a daily basis. The Home & Office may be moved to a new home, apartment, or workplace if you move.
How do I measure the effects of the products? The EMF Harmony technology operates at the sub-atomic level and does not block or alter EMF’s, so it is not possible to measure its effects with an EMF measuring instrument. As explained on the 'How' page of our website, the technology neutralizes the sub-atomic energy of the EMF radiation and provides energetic support to your body so that your health is maintained in the presence of the EMF's.
It is possible to measure the effects of the products by taking physiological health measurements with and without the use of the products in the presence of EMF radiation. Please see the 'Research' page on our website for a host of studies that demonstrate physiological health improvements from using the technology.
Also, at the bottom of the ‘How’ page you will find a quick test using lemon juice that you can run with one of our bracelets, pendant necklace, or watchband that will demonstrate that the technology is doing something, which is noticeable in the taste of the juice.
Will I feel the effects of the products? This depends on how sensitive you are to the effects of EMF radiation, the amount of EMF radiation you are exposed to, your general state of health, and many other variables. So in short, you may or may not feel any effects from using the products. Whether you feel anything or not, they will be protecting your health.
People who who are sensitive to EMF radiation will generally feel a difference - and as you read the reviews on the product pages you will see many examples of that - but that is not always the case. Many people will not notice a difference, mainly because most people are not sensitive to EMF’s. However, just because you don't notice the effects of EMF radiation does not mean that it does not damage your health, or that our EMF protection products are not helping.
It may be compared to taking a nutritional supplement. When you first take a new supplement you do not “feel” different, but it nonetheless has measurable benefits to your health, especially over the long run. Likewise, although you may not “feel” the effects, the EMF Harmony technology is supporting your body’s health, as has been documented in a number of studies (see the ‘Research’ page on our website). Whether you are sensitive to the effects of electromagnetic radiation or not, they do damage your health with long term exposure (see the ‘Why’ page on our website).
Please note that the EMF Harmony products are not designed to treat or cure existing health conditions that you may have. Research has shown that EMF radiation exposure may contribute to a variety of health issues, but it is seldom the only cause, so you should not expect "healing" or "curing" simply by using the products. EMF radiation is an environmental toxin and it is important to support your body's health from its negative effects, especially over the long-term, and that is what the EMF Harmony products do.
How do your products compare to other EMF protection products? When researching bio-energetic EMF protection devices like ours, the only way to compare products from different companies is to examine the research that they have that demonstrates that their products are actually doing something to protect your health from EMF’s. If they do not have such research available, then most likely their products are doing very little or nothing at all. Products sold as “EMF protection devices” can vary from very effective (like ours and a few others) to having very little effect (many, especially those without research) to outright scams that do nothing (cheap products on Amazon). So it is incumbent upon you to compare the research from the companies that demonstrates the effectiveness of their products - that is the only way to compare. You can find the extensive amount of research that documents the effectiveness of EMF Harmony products here.
If I use the EMF Harmony products do I need to be concerned about EMF exposure? Yes, you should always minimize your exposure to EMF radiation, even when using our bio-energetic protection devices. Think of it like any environmental toxin – you want to 1) take measures to protect your health against it, 2) detoxify to remove it, and 3) do whatever is possible to avoid getting exposed to it in the first place. EMF Harmony products can help with the first two, but it is still important to minimize your EMF exposure as well.
Here are a few simple things that can make a big difference in lowering your EMF exposure:
- Don’t hold the cell phone to your head when talking, use a wired and preferably air tube headset.
- Don’t sleep with your cell phone near you at night (unless it is in airplane mode).
- Don’t carry your cell phone in your pocket or against your body (unless it is in airplane mode).
- Turn your WiFi router off at night. You may use a simple outlet timer so that it happens automatically.