Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. We will refund the cost of the product including VAT, but not including shipping charges or any import fees or duties.

To start a return, you can contact us here or via email at service@emf-harmony.eu. Please note that returns will need to be sent to the following address: EMF Harmony, c/o Nice Shops, Saaz 99, 8341 Paldau, Austria. Please be sure to include your order number on or in the package when returning it.

Arranging for and paying for the return shipping is your responsibility.

Please notify us before sending an item back so that we are aware that it is being returned. Items sent back to us without first requesting a return maybe be delayed or not identified. 

You can always contact us for any return question. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Warranty
All items are warranted against defects in materials and workmanship for one year. Please contact us for information on obtaining a replacement of an item you believe is eligible for a warranty replacement.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and place a new order for the one that you need. There is no process in place for an exchange.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.